1. Information Collection: We collect personal information such as your name, contact details, and payment information when you place an order.
2. Data Usage: We use your data to process your orders, improve our services, and communicate with you about promotions and updates.
3. Data Protection: Urbanity takes appropriate measures to secure your data against unauthorized access, disclosure, or alteration.
4. Third-Party Sharing: We may share your information with trusted third parties, such as shipping partners, to fulfill your orders.
6. Marketing Communications: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting our customer support.
7. Children’s Privacy: Urbanity’s website is not intended for children under the age of 13, and we do not knowingly collect data from them.
Returns and Exchanges:
Return Policy: Our Returns Policy allows returns within 14 days from the original purchase date. Please note that a return label fee will be deducted from the total refund amount for all returns.
In-Store Returns: Online orders cannot be returned in-store. Our online return policies are exclusively applicable to orders placed online at urbanityshop.com.
Exchange Process: If you wish to make an exchange within 14 days, we recommend placing a new order for the desired item(s) and returning the original item(s). This ensures the availability of the item(s) and expedites the shipping process. A refund for the original item(s) will be processed upon arrival at our returns center.
Assistance: If you can’t find the specific item(s) you’re looking for on our website, please contact us. Our dedicated customer service representative will be glad to assist you.
Return Shipping Costs and Process:
We do not accept returns without prior communication and written agreement between us and the customer.
Ensure items to be returned are properly packaged, traceable, and have a valid tracking number. We recommend insuring the package for its full value.
We are not responsible for loss of or damage to returned goods during transit from the customer. A full store credit (minus original shipping charges, unless stated otherwise) will be issued upon inspection and confirmation of returned items.
Eligibility and Conditions:
Returned products must be unworn, unaltered, and unwashed.
Items must be returned in their original condition, with original tags and packaging.
Original shipping fees are non-refundable.
Items returned without a valid return authorization or not meeting our requirements will be denied.
Refunds and Non-Returnable Items:
All returned items are eligible for an online store credit that never expires.
Final sale items include All Sale Items (Markdowns and Sale Promotions with code), Limited releases, socks, undergarments, hats, and collaborations.
International Orders and Shipping:
We do not accept returns for international orders. International orders are shipped via USPS. We do not assume responsibility for duty or customs charges incurred.
Refund Method for Returned Items:
Store credit will be issued for all returned items. However, if an incorrect item was sent, a full refund will be processed using the original payment method.
Damaged or Defective Items:
If you receive the wrong item or a defective product, please contact us immediately.
All verified orders will be shipped via UPS and will receive an initial purchase confirmation email and a second email with tracking information.
Orders are typically processed within 24-48 business hours or 1-4 business days upon verified payment information receipt.
Orders placed on Saturday, Sunday, or holidays will ship the following business days.
During peak seasons and inclement weather, shipments might experience slight delays beyond our control.
We cannot guarantee exact delivery times due to third-party factors.
Tracking and Lost Packages:
You will receive tracking information for your shipment.
We are not responsible for lost, stolen, or damaged packages.
Incorrect Address or Returned Shipments:
If a shipment is returned to us, the original shipping cost will not be refunded, and return shipping costs will not be covered.
International shipping rates will be calculated during checkout.
International shipments usually take 5-21 business days via UPS or USPS. US military addresses are shipped via USPS Priority.
For refused international packages, we are not obligated to issue a refund.
For any questions or concerns, please contact our customer service team:
Please note that our policies are subject to change without prior notice. It is recommended to review them periodically for updates.